Re:
Capistrano Estate Repairs - Tract #13726
Dear Brian:
I want to thank you for the very professional and successful
job you did at our Capistrano job. I enjoyed working with you,
Giselle and Eric. The three of you made my job easy.
Thank you for all the backup signatures of
homeowners confirming a complete and satisfactory job.
You
will be my first call if I need help in the future.
Sincerely,
Larry Kennedy
Toll Brothers, Inc.
Construction manager
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Dear
Sir, I
want to thank you for a recent pleasant plumbing experience.
My hot water heater stopped producing hot water slightly past
the one year mark of your company installing it. I recently
scheduled an appointment for 7-11-06 between the hours of
10 and noon.
Your
worker, Barry and his helper, arrived on time, fixed the problem
and honored your warranty even though it was a month beyond
the expiration date. In other words, I was treated better
than I expected to be. You have won a convert to your company.
Sincerely,
Sharon
A. Jones |