Re: Capistrano Estate Repairs - Tract #13726

Dear Brian:


I want to thank you for the very professional and successful job you did at our Capistrano job. I enjoyed working with you, Giselle and Eric. The three of you made my job easy.

Thank you for all the backup signatures of homeowners confirming a complete and satisfactory job.

You will be my first call if I need help in the future.

Sincerely,
Larry Kennedy
Toll Brothers, Inc.
Construction manager

 
Dear Sir,

I want to thank you for a recent pleasant plumbing experience. My hot water heater stopped producing hot water slightly past the one year mark of your company installing it. I recently scheduled an appointment for 7-11-06 between the hours of 10 and noon.

Your worker, Barry and his helper, arrived on time, fixed the problem and honored your warranty even though it was a month beyond the expiration date. In other words, I was treated better than I expected to be. You have won a convert to your company.


Sincerely,

Sharon A. Jones